Monday, April 8, 2013

Outage fixed, phone line up and running

The Rhode Island Division of Taxation’s main customer service phone line, (401) 574-8829, has been repaired and is now up and running.

The line experienced sporadic outages this morning and early this afternoon, amid heavy volume, with the tax-filing deadline a week away.

“We regret the inconvenience that some callers may have experienced today,” said Rhode Island Tax Administrator David M. Sullivan. “Our outside telecommunications provider quickly dispatched a crew on-site and fixed the problem in a timely manner. We appreciate your patience and support as we worked our way through this,” Sullivan said.

Taxpayers may call the main customer service line, (401) 574-8829, from 8:30 a.m. to 4:00 p.m. business days. Taxpayers with questions about Rhode Island’s personal income tax may also e-mail: Forms, instructions, and booklets are available at: